Cancellation and Refunds

Order & Unboxing Policy

No Refunds on Placed Orders
Once an order has been placed and confirmed, we do not accept cancellations or provide refunds for change of mind, incorrect orders, or any other reason after the order has been placed.

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Missing or Incorrect Items
If you believe that any item is missing or incorrect in your package, you must provide a complete, continuous opening/unboxing video of the package as proof.

The video should clearly show:

• The package sealed and unopened before opening.

• The entire opening process from start to finish.

• All items received in the package.

Important: Without a clear and continuous opening video, we will not be able to accept or process complaints regarding missing or incorrect items.

We strongly recommend recording an unboxing video every time you receive an order to ensure that any genuine packing or delivery issue can be properly verified and resolved.